ISO 20000 Successful certification: a practical guide to IT service management
Introduction
Achieving an ISO 20000 Successful certification is a key step for organisations aiming to professionalise their IT service management. ISO 20000 is the international standard for IT Service Management (ITSM), providing a structured framework to ensure performance, compliance, and continuous improvement. This book supports organisations through each stage of implementation, from preparation to certification. By integrating ITIL and COBIT best practices, it delivers practical tools, models, and advice to align IT services with business objectives.
Why ISO 20000 certification matters
In today’s digital economy, IT services are central to operational success. ISO 20000 helps organisations to:
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Standardise IT service management processes.
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Improve efficiency, availability, and reliability of IT services.
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Align IT services with business goals and customer needs.
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Demonstrate compliance with recognised international standards.
Obtaining an ISO 20000 Successful certification proves an organisation’s ability to deliver consistent, high-quality IT services, strengthening trust with clients and stakeholders.
Key content of the book
The guide provides a structured roadmap for ISO 20000 implementation. Readers will find:
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A clear explanation of ISO 20000 principles and requirements.
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Step-by-step guidance on preparation, deployment, and certification.
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Integration of ITIL and COBIT best practices into ITSM processes.
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Tools, templates, and models to simplify compliance.
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Practical advice for audits and continuous improvement.
By combining methodology with case studies, the book makes ISO 20000 implementation accessible and effective.
Benefits for organisations
Using this manual to achieve an ISO 20000 Successful certification provides several advantages:
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Improved IT service delivery through standardised processes.
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Stronger alignment of IT services with business and customer needs.
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Practical tools for compliance and audit preparation.
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Enhanced credibility and competitiveness in IT service management.
It is an essential resource for IT managers, consultants, auditors, and executives committed to optimising IT services.
Conclusion
In conclusion, the guide ISO 20000 Successful certification is more than a reference manual. It is a practical tool for implementing IT service management according to international best practices. With its structured methodology, integration of ITIL and COBIT, and focus on performance, it equips organisations to achieve certification successfully while driving continuous improvement.
